Outage in Sprinklr

Data Lag Issue Observed for Listening

Resolved Minor

May 21, 2025 - Started 11 months ago - Lasted about 23 hours
Official incident page

Incident Report

Hi Team, This is to inform you that our team has identified an issue where Data grabbing across all partners for all data providers has been affected w.r.t to Listening. Our team is checking this at the highest priority and will keep you posted as soon as we have further update on this. We apologise for the inconvenience caused due to this and request you please report to Sprinklr Support, incase you are continuing to face any issue with regards to this. Thank you!

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/22/2025 12:37PM

We are pleased to inform you that the data lag issue in PROD2 and PROD3 has been successfully resolved.
Live data grabbing is functioning as expected.

IDENTIFIED 11 months ago - at 05/21/2025 01:14PM

Hi Team,
This is to inform you that our team has identified an issue where Data grabbing across all partners for all data providers has been affected w.r.t to Listening.

Our team is checking this at the highest priority and will keep you posted as soon as we have further update on this. We apologise for the inconvenience caused due to this and request you please report to Sprinklr Support, incase you are continuing to face any issue with regards to this. Thank you!

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