Outage in Sprinklr

Prod15 - Decrease in Inbound Calls observed for Customers

Resolved Minor

April 18, 2025 - Started 12 months ago - Lasted 15 minutes
Official incident page

Incident Report

Hi Team, This is to inform you that our monitoring system has identified some sporadic disruptions in Voice operations (drop in incoming call count), which may or may not impact you. We are checking with our Voice Provider on utmost priority and shall keep posted as soon as we have further update on this.

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/18/2025 07:40AM

Hi Team,
We are pleased to inform you that the issue related to drop in inbound calls has been resolved.

We will continue to monitor this. Please do reach out to us if you observe any issues related to this.

MONITORING 12 months ago - at 04/18/2025 07:34AM

This is to inform you that the calls seems to be connecting now as checked with our Voice Vendor.

We are continuing to monitor this from our end. Please let us know if you observe any anomalies, we are here to assist further.

IDENTIFIED 12 months ago - at 04/18/2025 07:27AM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 months ago - at 04/18/2025 07:25AM

Hi Team,
This is to inform you that our monitoring system has identified some sporadic disruptions in Voice operations (drop in incoming call count), which may or may not impact you.

We are checking with our Voice Provider on utmost priority and shall keep posted as soon as we have further update on this.

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