Outage in Sprinklr

Meta API call failures

Resolved Minor

June 15, 2025 - Started 10 months ago - Lasted 3 days
Official incident page

Incident Report

We want to inform you that our team has identified an issue causing intermittent API call failures impacting social reporting for Instagram, Facebook and thread accounts Our engineering team is actively investigating this with Meta’s support team on the highest priority. We will provide updates as soon as more information becomes available. We apologise for the inconvenience and appreciate your patience. If you continue to face issues, please reach out to Sprinklr Support for assistance.

Components affected

Sprinklr America (Prod2) Sprinklr America (Prod8) Sprinklr EMEA (Prod3) Sprinklr EMEA (Prod15) Sprinklr EMEA (Prod16) Sprinklr EMEA (Prod18) Sprinklr APAC (Prod4) Sprinklr America (Prod) Sprinklr America (Prod6) Sprinklr EMEA (Prod5) Sprinklr EMEA (Prod17) Sprinklr APAC (Prod11) Sprinklr EMEA (Prod19) Sprinklr America (Prod12)

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/18/2025 06:42AM

Hi Team,
This is to inform you that our team have confirmed that the API call failures affecting the Threads reporting is also now resolved.

If you encounter any further issues related to the incident, please feel free to reach out to Sprinklr support.

MONITORING 10 months ago - at 06/16/2025 05:44AM

We want to inform you that the API call failures affecting social reporting have been resolved for Instagram and Facebook. These platforms are now functioning normally.

Threads reporting is still impacted, and our team is working with Meta to resolve it on priority.

We appreciate your patience. For further help, please contact Sprinklr Support.

INVESTIGATING 10 months ago - at 06/15/2025 11:05AM

We want to inform you that our team has identified an issue causing intermittent API call failures impacting social reporting for Instagram, Facebook and thread accounts
Our engineering team is actively investigating this with Meta’s support team on the highest priority. We will provide updates as soon as more information becomes available.
We apologise for the inconvenience and appreciate your patience. If you continue to face issues, please reach out to Sprinklr Support for assistance.

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