Outage in Sprinklr

OpenAI Service Degradation

Resolved Minor
June 25, 2025 - Started 17 days ago - Lasted about 13 hours
Official incident page

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Outage Details

Hi Team We would like to inform you that OpenAI is currently experiencing a service degradation, which may impact certain functionalities integrated with their platform. The issue has been acknowledged and is actively being investigated by the OpenAI team. You can follow real-time updates directly on their status page here: https://status.openai.com/ Thank you for your understanding and patience. We shall continue to keep you informed of any significant developments or resolution timelines Please note: request to disregard this notification if you are not using AI-related services. If you need any further assistance, please don’t hesitate to reach out to Sprinklr Support. We’re here to help.
Components affected
Sprinklr APAC (Prod4) Sprinklr America (Prod8) Sprinklr EMEA (Prod5) Sprinklr America (Prod12) Sprinklr EMEA (Prod19) Sprinklr EMEA (Prod15) Sprinklr EMEA (Prod3) Sprinklr APAC (Prod11) Sprinklr EMEA (Prod16) Sprinklr America (Prod) Sprinklr America (Prod6) Sprinklr America (Prod2) Sprinklr EMEA (Prod18) Sprinklr EMEA (Prod17)
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 06/26/2025 04:09AM

Hi Team
We would like to inform you that the earlier service degradation experienced by OpenAI has now been resolved. All functionalities integrated with their platform should be operating normally.

You can refer to real-time updates and further details on their official status page:
https://status.openai.com/

Thank you for your patience and understanding while this issue was being addressed. Should you encounter any further disruptions, please don't hesitate to reach out to Sprinklr Support

IDENTIFIED 17 days ago - at 06/25/2025 03:43PM

Hi Team
We would like to inform you that OpenAI is currently experiencing a service degradation, which may impact certain functionalities integrated with their platform. The issue has been acknowledged and is actively being investigated by the OpenAI team.

You can follow real-time updates directly on their status page here:
https://status.openai.com/

Thank you for your understanding and patience. We shall continue to keep you informed of any significant developments or resolution timelines

Please note: request to disregard this notification if you are not using AI-related services.
If you need any further assistance, please don’t hesitate to reach out to Sprinklr Support. We’re here to help.

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