Instagram Carousel & Reel posts failures observed with error " Unknown Media Processing Error with code 0"

Hi Team,

Our engineering team and Meta have confirmed that the issue is now fixed. If you continue to face this issue, please feel free to reach out to Sprinklr support.

Hi Team,

This is an intermittent issue and although there are chances the users will face this issue, we cannot guarantee this will happen always.

We are in active discussions with the Meta team and they are working on the fix. We will share further information as soon as we receive any updates from Meta.

We appreciate your continued patience and understanding. If you are still facing issues, please reach out to Sprinklr Support for assistance.

Hi Team,

This is a quick interim update regarding the ongoing issue where users may encounter disruptions while publishing Instagram Carousel and Reel posts, resulting in the error: "Unknown Media Processing Error with code 0."

We are in active discussions with the Meta team and they are working on the fix. We will share further information as soon as we receive any updates from Meta.

We appreciate your continued patience and understanding. If you are still facing issues, please reach out to Sprinklr Support for assistance.

Hi Team,
This is to inform you that our team has identified an issue where users might experience some disruptions while publishing Instagram Carousel and Reel posts, as failing with Error : "Unknown Media Processing Error with code 0"

We are checking this at the highest priority with Meta team, and will keep you posted as soon as we have further update on this. We apologise for the inconvenience caused due to this and request you please report to Sprinklr Support, incase you are continuing to face any issue with regards to this. Thank you!