Outage in Sprinklr
TikTok Comments and Replies Rate Limit Concerns
Minor
July 18, 2025 - Started 1 day ago
Official incident page
Official incident page
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Outage Details
We are currently experiencing an issue affecting TikTok platform services on the prod3 Sprinklr environment. This disruption is impacting the ability to fetch TikTok comments and replies due to a rate limit error. This may result in delayed or in some cases failed grabbing of TikTok comments and replies.
The issue started on July 14th, 2025, at 12:30 UTC. We are actively working with the TikTok team to resolve it. We will share further updates as soon as progress is made.
Components affected
Sprinklr EMEA (Prod3)Latest Updates ( sorted recent to last )
IDENTIFIED
1 day ago - at 07/18/2025 12:30PM
We are currently experiencing an issue affecting TikTok platform services on the prod3 Sprinklr environment. This disruption is impacting the ability to fetch TikTok comments and replies due to a rate limit error. This may result in delayed or in some cases failed grabbing of TikTok comments and replies.
The issue started on July 14th, 2025, at 12:30 UTC. We are actively working with the TikTok team to resolve it. We will share further updates as soon as progress is made.
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