Outage in Sprinklr

Smart Comprehend & Smart Reply Issues

Resolved Minor
July 21, 2025 - Started 7 days ago - Lasted about 9 hours
Official incident page

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Outage Details

We are currently experiencing issues with Smart Comprehend and Smart Reply services. Error: null responses & HTTP 500 errors Our internal team is actively investigating the issues and working to resolve them as quickly as possible. We will keep you updated with any progress or as soon as a fix is implemented. We appreciate your patience and understanding in the meantime. If you have any further questions or need additional assistance, feel free to reach out.
Components affected
Sprinklr America (Prod12) Sprinklr America (Prod2) Sprinklr America (Prod6) Sprinklr EMEA (Prod3) Sprinklr EMEA (Prod15) Sprinklr America (Prod2) Sprinklr APAC (Prod4) Sprinklr EMEA (Prod15) Sprinklr America (Prod8) Sprinklr EMEA (Prod16) Sprinklr EMEA (Prod18) Sprinklr APAC (Prod11) Sprinklr EMEA (Prod5) Sprinklr America (Prod) Sprinklr EMEA (Prod18) Sprinklr EMEA (Prod5) Sprinklr EMEA (Prod17) Sprinklr EMEA (Prod19) Sprinklr EMEA (Prod17) Sprinklr America (Prod12) Sprinklr EMEA (Prod3) Sprinklr EMEA (Prod19) Sprinklr EMEA (Prod16) Sprinklr APAC (Prod11) Sprinklr APAC (Prod4) Sprinklr America (Prod) Sprinklr America (Prod6) Sprinklr America (Prod8)
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 07/21/2025 03:05PM

Hi Team,

We’re pleased to inform you that the issues with the Smart Comprehend and Smart Reply services have now been fully resolved.
We appreciate your patience and understanding throughout this process. If you encounter any further issues or have any questions, please feel free to reach out to Sprinklr Support.

INVESTIGATING 7 days ago - at 07/21/2025 11:30AM

Hi Team

We wanted to provide you with a quick update regarding the Smart Comprehend and Smart Reply services.

We are actively working on scaling up these services to improve performance and ensure greater reliability. However, this effort is taking slightly longer than initially anticipated.

We appreciate your continued patience and understanding as we work toward delivering a more seamless experience. If you have any questions or need further assistance, please don’t hesitate to reach out.

INVESTIGATING 7 days ago - at 07/21/2025 11:19AM

We are continuing to investigate this issue.

INVESTIGATING 7 days ago - at 07/21/2025 06:47AM

We are currently experiencing issues with Smart Comprehend and Smart Reply services.

Error: null responses & HTTP 500 errors

Our internal team is actively investigating the issues and working to resolve them as quickly as possible. We will keep you updated with any progress or as soon as a fix is implemented.

We appreciate your patience and understanding in the meantime.

If you have any further questions or need additional assistance, feel free to reach out.

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