Outage in Sprinklr

Prod8: Advocacy URL's resulting in 500 errors

Resolved Minor
July 23, 2025 - Started 5 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Hi Team, This is to inform you that our team has identified Advocacy URL's resulting in 500 errors for Prod8 environment. We are currently investigating the issue with high priority and are actively working to determine the root cause and restore full functionality at the earliest. We will keep you informed as we make progress.
Components affected
Sprinklr America (Prod8)
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 07/23/2025 11:37AM

Hi Team,
This is to inform you that the issue causing 500 errors on Advocacy URLs in the Prod8 environment has now been resolved.

All services are operating normally, and no further errors have been observed. We will continue to monitor the system to ensure continued stability.

IDENTIFIED 5 days ago - at 07/23/2025 10:25AM

Hi Team,
This is to inform you that our team has identified Advocacy URL's resulting in 500 errors for Prod8 environment.

We are currently investigating the issue with high priority and are actively working to determine the root cause and restore full functionality at the earliest.

We will keep you informed as we make progress.

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