Outage in Sprinklr

Unable to add Instagram accounts to Sprinklr

Minor
July 31, 2025 - Started 3 days ago
Official incident page

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Outage Details

Hi Team, This is to inform you that we’ve identified an intermittent issue where users are unable to add or re-add their Instagram accounts to Sprinklr. In many of these cases, the Instagram accounts are already linked to Facebook, yet they do not appear in the account addition screen, resulting in following Error : "Instagram account is deactivated because it is no longer linked to Facebook account." Please rest assured that we are in touch with Meta to find a resolution to the concern on priority. We appreciate your continued patience and understanding. If you are still facing issues, please reach out to Sprinklr Support for assistance.
Components affected
Sprinklr America (Prod12) Sprinklr America (Prod2) Sprinklr EMEA (Prod3) Sprinklr EMEA (Prod15) Sprinklr EMEA (Prod18) Sprinklr America (Prod8) Sprinklr America (Prod) Sprinklr EMEA (Prod19) Sprinklr EMEA (Prod5) Sprinklr EMEA (Prod16) Sprinklr EMEA (Prod17) Sprinklr APAC (Prod11) Sprinklr America (Prod6) Sprinklr APAC (Prod4)
Latest Updates ( sorted recent to last )
INVESTIGATING 3 days ago - at 07/31/2025 12:02PM

Hi Team,

We are observing that the Instagram account addition/re-addition issue is not environment-specific. However, it is currently having a greater impact on the Prod and Prod2 environments.

We are continuing to work closely with the Meta team to investigate and identify a resolution. We will keep you informed as soon as we have further updates.

We appreciate your continued patience and understanding. If you are still facing issues, please reach out to Sprinklr Support for assistance.

INVESTIGATING 3 days ago - at 07/31/2025 11:38AM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 07/31/2025 11:33AM

Hi Team,

This is to inform you that we’ve identified an intermittent issue where users are unable to add or re-add their Instagram accounts to Sprinklr.

In many of these cases, the Instagram accounts are already linked to Facebook, yet they do not appear in the account addition screen, resulting in following

Error :
"Instagram account is deactivated because it is no longer linked to Facebook account."

Please rest assured that we are in touch with Meta to find a resolution to the concern on priority.

We appreciate your continued patience and understanding. If you are still facing issues, please reach out to Sprinklr Support for assistance.

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