Outage in Sprinklr

Quick Search Functionality Issue Observed

Resolved Minor
August 01, 2025 - Started 1 day ago - Lasted 37 minutes
Official incident page

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Outage Details

Hi Team, We are currently investigating an issue impacting the Search functionality within the Listening module. Users may experience delays or incomplete results while performing searches on Listening dashboards. Our engineering team is actively analyzing the root cause and working towards a resolution. We will provide as soon as more information becomes available. This might not be impacting all environments.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 08/01/2025 02:25PM

Hi Team,
The issue affecting Search functionality in the Listening module has been fully resolved.

All services are operating normally, and no further impact is observed. We will continue to monitor system performance to ensure ongoing stability.

Thank you for your patience and understanding.

IDENTIFIED 1 day ago - at 08/01/2025 02:07PM

Hi Team,
We are continuing to work on this Search functionality issue identified within the Listening module which might results users experience delays or incomplete results while performing searches on Listening dashboards.

Our engineering team is actively analyzing the root cause and working towards a resolution. We will provide as soon as more information becomes available. This might not be impacting all environments.

IDENTIFIED 1 day ago - at 08/01/2025 02:03PM

Hi Team,
We are currently investigating an issue impacting the Search functionality within the Listening module. Users may experience delays or incomplete results while performing searches on Listening dashboards.

Our engineering team is actively analyzing the root cause and working towards a resolution. We will provide as soon as more information becomes available. This might not be impacting all environments.

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