Outage in Sprinklr
TikTok Video Post Publishing Issue
Resolved Minor
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Outage Details
We are currently investigating an issue where TikTok video posts are failing to publish. The error message observed is:
"post_info.is_brand_organic: Missing data for required field"
Our engineering team is actively investigating the Issue and working to resolve the issue as quickly as possible. We are also in contact with TikTok’s support to ensure a prompt resolution.
We sincerely apologize for the inconvenience and appreciate your patience as we work through this.
If you have any questions or notice anything unusual, please don’t hesitate to reach out to our support team.
Components affected
Sprinklr EMEA (Prod5) Sprinklr EMEA (Prod3) Sprinklr America (Prod12) Sprinklr EMEA (Prod16) Sprinklr APAC (Prod4) Sprinklr EMEA (Prod19) Sprinklr EMEA (Prod18) Sprinklr EMEA (Prod17) Sprinklr America (Prod8) Sprinklr America (Prod2) Sprinklr APAC (Prod11) Sprinklr America (Prod) Sprinklr America (Prod6) Sprinklr EMEA (Prod15)Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 08/27/2025 04:16AM
The issue where some users were seeing the error post_info.is_brand_organic: Missing data for required field while publishing TikTok video posts has been resolved.
Our engineering team has implemented a fix, and posting functionality is now working as expected.
We appreciate your patience while we worked to resolve this. If you continue to experience any issues, please reach out to our support team.
INVESTIGATING
26 days ago - at 08/26/2025 06:34AM
We are currently investigating an issue where TikTok video posts are failing to publish. The error message observed is:
"post_info.is_brand_organic: Missing data for required field"
Our engineering team is actively investigating the Issue and working to resolve the issue as quickly as possible. We are also in contact with TikTok’s support to ensure a prompt resolution.
We sincerely apologize for the inconvenience and appreciate your patience as we work through this.
If you have any questions or notice anything unusual, please don’t hesitate to reach out to our support team.
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