Outage in Sprinklr
TikTok Video Post Publishing Issue
Resolved MinorIncident Report
We are currently investigating an issue where TikTok video posts are failing to publish. The error message observed is:
"post_info.is_brand_organic: Missing data for required field"
Our engineering team is actively investigating the Issue and working to resolve the issue as quickly as possible. We are also in contact with TikTok’s support to ensure a prompt resolution.
We sincerely apologize for the inconvenience and appreciate your patience as we work through this.
If you have any questions or notice anything unusual, please don’t hesitate to reach out to our support team.
Components affected
Sprinklr EMEA (Prod5) Sprinklr EMEA (Prod3) Sprinklr America (Prod12) Sprinklr EMEA (Prod16) Sprinklr APAC (Prod4) Sprinklr EMEA (Prod19) Sprinklr EMEA (Prod18) Sprinklr EMEA (Prod17) Sprinklr America (Prod8) Sprinklr America (Prod2) Sprinklr APAC (Prod11) Sprinklr America (Prod) Sprinklr America (Prod6) Sprinklr EMEA (Prod15)Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/27/2025 04:16AM
The issue where some users were seeing the error post_info.is_brand_organic: Missing data for required field while publishing TikTok video posts has been resolved.
Our engineering team has implemented a fix, and posting functionality is now working as expected.
We appreciate your patience while we worked to resolve this. If you continue to experience any issues, please reach out to our support team.
INVESTIGATING
8 months ago - at 08/26/2025 06:34AM
We are currently investigating an issue where TikTok video posts are failing to publish. The error message observed is:
"post_info.is_brand_organic: Missing data for required field"
Our engineering team is actively investigating the Issue and working to resolve the issue as quickly as possible. We are also in contact with TikTok’s support to ensure a prompt resolution.
We sincerely apologize for the inconvenience and appreciate your patience as we work through this.
If you have any questions or notice anything unusual, please don’t hesitate to reach out to our support team.
Latest Sprinklr outages
Survey Issues - 3 days ago
Prod3-Listening Dashboard displaying an error - 9 days ago
Listening data grabbing - 10 days ago
Prod3- URL Service Issue in Prod3 - 16 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
