Outage in Sprinklr

Issue with X(Twitter) Reporting Fucntionalities

Resolved Major
September 04, 2025 - Started 17 days ago - Lasted about 6 hours
Official incident page

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Outage Details

Hi team, We would like to inform you that we have received a few alerts which may potentially impact reporting functionalities.We will keep you informed as soon as we have more information at our end. In the meantime, if you are experiencing any issues, particularly related to X(Twitter), we kindly request you to raise a ticket with Sprinklr Support so we can track and assist you promptly. However, rest assured we are continuing to monitor the situation. Thank you.
Components affected
Sprinklr EMEA (Prod19) Sprinklr America (Prod12) Sprinklr America (Prod) Sprinklr EMEA (Prod16) Sprinklr APAC (Prod11) Sprinklr America (Prod6) Sprinklr EMEA (Prod15) Sprinklr EMEA (Prod5) Sprinklr EMEA (Prod3) Sprinklr EMEA (Prod17) Sprinklr America (Prod2) Sprinklr APAC (Prod4) Sprinklr EMEA (Prod18) Sprinklr America (Prod8)
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 09/04/2025 05:17AM

Hi Team,

We would like to inform you that the earlier alerts regarding issue potentially impacting reporting functionalities have now been resolved.

Our team has investigated and monitored the situation closely, and all services are currently functioning as expected. If you were experiencing any disruptions, particularly related to X (Twitter) data, those should now be addressed.

Should you continue to face any issues or have concerns, please do not hesitate to raise a ticket with Sprinklr Support, and we will assist you promptly.

Thank you for your patience and cooperation.

MONITORING 17 days ago - at 09/03/2025 11:25PM

We are continuing to monitor for any further issues.

MONITORING 17 days ago - at 09/03/2025 11:16PM

Hi team,

We would like to inform you that we have received a few alerts which may potentially impact reporting functionalities.We will keep you informed as soon as we have more information at our end.
In the meantime, if you are experiencing any issues, particularly related to X(Twitter), we kindly request you to raise a ticket with Sprinklr Support so we can track and assist you promptly.

However, rest assured we are continuing to monitor the situation.

Thank you.

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