prod18 platform not opening

Hi Team,


We’d like to inform you that the issue impacting accessibility of Sprinklr platform URLs has been updated to operational by the CSP for Azure Switzerland North. Majority of the impacted services have been fully recovered, and a subset are nearing completion. We continue to monitor traffic and service stability to ensure full recovery.


For more details, you can refer to the official Azure status page: https://azure.status.microsoft/en-gb/status


Thank you for your patience and understanding during this incident. Should you face any further difficulties, please feel free to reach out to Sprinklr Support.

Hi Team,

This is to inform you that Azure has confirmed that majority of their impacted services have been fully recovered, and a subset is nearing completion. They will continue to monitor traffic and service stability to ensure full recovery.

We shall keep you posted as soon as we have further updates.

Hi Team,

This is to inform that Azure has identified the root cause and begun rolling back the faulty deployment. Early signs of recovery are positive, and full mitigation is expected by 05:30 UTC. We shall keep you posted as soon as we have further updates.

Hi Team,

This is to inform you that azure has identified a networking-related issue that is impacting multiple services in this region. They are actively investigating a recent networking change as a potential root cause and are in the process of preparing a hotfix to address the issue.
We shall keep you posted as soon as we have further updates.

This is to inform you that we are observing errors while opening prod18 sprinklr platform url's. The issue seems to be occurring due to an issue with Virtual machines on Azure. We will keep you posted as soon as we have an update.

We apologise for the inconvenience and appreciate your patience as we work towards fully restoring services. For further assistance or updates, please reach out to our support teams.