Outage in Sprinklr

Benchmarking Cluster Outage

Resolved Major

November 01, 2025 - Started 5 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing an outage in our benchmarking cluster, which may result in slower response times or temporary delays in benchmarking-related services. Our engineering team is actively working to restore full performance. All other systems remain operational. We’ll provide updates as soon as more information becomes available.

Components affected

Sprinklr America (Prod6) Sprinklr EMEA (Prod19) Sprinklr America (Prod12) Sprinklr EMEA (Prod18) Sprinklr EMEA (Prod15) Sprinklr America (Prod2) Sprinklr EMEA (Prod16) Sprinklr EMEA (Prod5) Sprinklr EMEA (Prod17) Sprinklr APAC (Prod11) Sprinklr America (Prod8) Sprinklr EMEA (Prod3) Sprinklr APAC (Prod4)

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/01/2025 06:12PM

The benchmarking cluster issue has been resolved, and normal service has been fully restored. Users should no longer experience delays or performance issues.

We’ll continue to monitor system performance to ensure stability. Thank you for your patience while we addressed this incident.

IDENTIFIED 5 months ago - at 11/01/2025 03:16PM

We are currently experiencing an outage in our benchmarking cluster, which may result in slower response times or temporary delays in benchmarking-related services. Our engineering team is actively working to restore full performance.

All other systems remain operational. We’ll provide updates as soon as more information becomes available.

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