Outage in Sprinklr

Twitter media not opening via direct URL in Sprinklr

Minor

March 31, 2026 - Started about 10 hours ago
Official incident page

Incident Report

We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a fix.

Components affected

Sprinklr America (Prod8) Sprinklr America (Prod6) Sprinklr APAC (Prod4) Sprinklr America (Prod12) Sprinklr EMEA (Prod17)

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Latest Updates ( sorted recent to last )

IDENTIFIED about 2 hours ago - at 04/01/2026 05:33AM

We would like to inform you that we’re currently experiencing an issue where media from twitter messages may not open in expanded preview via direct URL.
We apologize for the inconvenience caused and appreciate your patience during this time.
If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support.

Thank you.

INVESTIGATING about 10 hours ago - at 03/31/2026 09:18PM

We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a fix.

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