Outage in Sprinklr

Instagram Reel publishing failures

Resolved Major

February 26, 2026 - Started 29 days ago - Lasted 4 days
Official incident page

Incident Report

This is to inform you that we are observing issues with Instagram Reel publishing, where posts are either failing to publish or experiencing significant delays of up to 30 minutes. Our engineering team is checking this the channel team and we shall keep you posted as soon as we have further updates. Below is the facebook community link about the issue: https://developers.facebook.com/community/threads/1970836260493737/

Components affected

Sprinklr America (Prod) Sprinklr America (Prod6) Sprinklr America (Prod8) Sprinklr America (Prod2) Sprinklr EMEA (Prod3) Sprinklr EMEA (Prod5) Sprinklr EMEA (Prod15) Sprinklr EMEA (Prod16) Sprinklr EMEA (Prod17) Sprinklr EMEA (Prod18) Sprinklr APAC (Prod4) Sprinklr APAC (Prod11) Sprinklr EMEA (Prod19) Sprinklr America (Prod12)

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Latest Updates ( sorted recent to last )

RESOLVED 25 days ago - at 03/02/2026 08:01AM

Hi Team,

We’re pleased to inform you that the issue affecting Instagram Reel publishing has now been resolved.

Posts should publish as expected without delays. Thank you for your patience while we worked through this. Please let us know if you notice any further issues.

INVESTIGATING 29 days ago - at 02/26/2026 08:28AM

This is to inform you that we are observing issues with Instagram Reel publishing, where posts are either failing to publish or experiencing significant delays of up to 30 minutes. Our engineering team is checking this the channel team and we shall keep you posted as soon as we have further updates.

Below is the facebook community link about the issue:
https://developers.facebook.com/community/threads/1970836260493737/

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