Outage in Spruce Health

[RESOLVED] SMS Deliverability issues impacting outbound SMS and verification codes

Resolved Minor

January 13, 2025 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an issue with outbound SMS, including verification codes. We will keep this ticket up to date as we learn more.

Components affected

Spruce Health SMS Routing

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/14/2025 12:12AM

If you continue to experience deliverability issues with SMS, please don't hesitate to reach out over the Support thread in-app or via email at support@sprucehealth.com.

MONITORING about 1 year ago - at 01/13/2025 11:13PM

The issue here was with our telecommunications infrastructure partner that was experiencing delivery failures to a subset of phone numbers across multiple networks. They have reported that the issue is now resolved and they are seeing successful delivery of SMS messages to networks.

We're continuing to work closely with them to ensure that the issue is truly resolved. If you continue to experience deliverability issues with SMS, please don't hesitate to reach out over the Support thread in-app or via email at support@sprucehealth.com.

INVESTIGATING about 1 year ago - at 01/13/2025 09:48PM

We are investigating an issue with outbound SMS, including verification codes. We will keep this ticket up to date as we learn more.

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