Outage in Spruce Health
Intermittent call failures
Resolved MinorIncident Report
Our telecommunications partner is experiencing issues with call routing. This has resulted in the inability to make or receive calls for some Spruce users. This issue started on March 31, 2025 around 8:10 A.M. PT and is ongoing.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 03/31/2025 07:09PM
Our partner has resolved the issue. All inbound and outbound phone calls are expected to operate normally.
MONITORING
10 months ago - at 03/31/2025 05:31PM
Our telecommunications provider has implemented a fix, and we started seeing improvements around 9:45am PT. We are continuing to monitor the situation.
IDENTIFIED
10 months ago - at 03/31/2025 04:52PM
Our telecommunications partner is experiencing issues with call routing. This has resulted in the inability to make or receive calls for some Spruce users. This issue started on March 31, 2025 around 8:10 A.M. PT and is ongoing.
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