Outage in Spruce Health

Spruce platform issues

Resolved Minor

October 28, 2025 - Started 3 months ago - Lasted 1 day
Official incident page

Incident Report

We're currently investigating issues accessing the Spruce platform. We're investigating and will update this page as we learn more

Components affected

Spruce Health Web App Spruce Health Mobile Apps Spruce Health Phone Call Routing Spruce Health Fax Spruce Health SMS Routing

Need to monitor Spruce Health outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/30/2025 04:18AM

The issue has been resolved, and the platform is fully functional. Impact occurred between 11:33 AM and 11:48 AM PT. We’ve identified the root cause and will be discussing ways to reduce the likelihood of similar issues in the future.

MONITORING 3 months ago - at 10/28/2025 06:58PM

The issue has been resolved, and the platform is currently functional. Impact occurred between 11:33 AM and 11:48 AM PT. We’re continuing to investigate the root cause and will monitor closely in case the issue reoccurs.

INVESTIGATING 3 months ago - at 10/28/2025 06:49PM

We're currently investigating issues accessing the Spruce platform. We're investigating and will update this page as we learn more

Latest Spruce Health outages

Intermittent service issues - 15 days ago

Issue with outbound faxes - about 1 month ago

Issue with media in inbound MMS from AT&T - about 2 months ago

Cloud Provider (AWS) Outage - 3 months ago

Call transfer to extension failures - 7 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5420 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook