Outage in Spruce Health
Spruce platform issues
Resolved MinorIncident Report
We're currently investigating issues accessing the Spruce platform. We're investigating and will update this page as we learn more
Components affected
Spruce Health Phone Call Routing Spruce Health SMS Routing Spruce Health Web App Spruce Health Mobile Apps Spruce Health FaxNeed to monitor Spruce Health outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 hours ago - at 10/30/2025 04:18AM
The issue has been resolved, and the platform is fully functional. Impact occurred between 11:33 AM and 11:48 AM PT. We’ve identified the root cause and will be discussing ways to reduce the likelihood of similar issues in the future.
MONITORING
1 day ago - at 10/28/2025 06:58PM
The issue has been resolved, and the platform is currently functional. Impact occurred between 11:33 AM and 11:48 AM PT. We’re continuing to investigate the root cause and will monitor closely in case the issue reoccurs.
INVESTIGATING
1 day ago - at 10/28/2025 06:49PM
We're currently investigating issues accessing the Spruce platform. We're investigating and will update this page as we learn more
Latest Spruce Health outages
Cloud Provider (AWS) Outage - 10 days ago
Call transfer to extension failures - 4 months ago
Intermittent call failures - 7 months ago
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