Outage in SPS Commerce

NetSuite Integrations - Investigating

Resolved Major
September 28, 2022 - Started over 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating an open incident with our NetSuite Integration which is potentially causing delays for document processing through the system. No data has been lost and all transactions will process as expected after we have recovered from the incident.

We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
Components affected
SPS Commerce NetSuite
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 09/28/2022 10:49PM

We have corrected the issue that has caused this incident and we're actively monitoring the situation to ensure performance returns to acceptable levels. Thank you.

MONITORING over 2 years ago - at 09/28/2022 10:47PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 09/28/2022 10:35PM

We are still working to correct the issue identified earlier. We appreciate your patience while we work to resolve this issue.

IDENTIFIED over 2 years ago - at 09/28/2022 10:33PM

We are still working on it

IDENTIFIED over 2 years ago - at 09/28/2022 09:46PM

We have identified the cause of this incident and our Technology team is working diligently to correct it. Thanks for your continued patience.

INVESTIGATING over 2 years ago - at 09/28/2022 09:45PM

We are investigating an open incident with our NetSuite Integration which is potentially causing delays for document processing through the system. No data has been lost and all transactions will process as expected after we have recovered from the incident.

We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.

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