Outage in Square Australia

Degraded Performance: Team Member Tips

Resolved Minor
September 02, 2022 - Started about 3 years ago - Lasted less than a minute
Official incident page

Incident Report

We have identified an issue where team members who are assigned tip-eligible jobs are not receiving subsequent tips. While our team works to resolve this, we recommend toggling the job's tip eligibility, saving, and then toggling back. Once that has been done, Sellers can then update the existing timecards to have the correct tip eligibility.
Components affected
Square Australia Team Management
Latest Updates ( sorted recent to last )
IDENTIFIED about 3 years ago - at 09/02/2022 09:32PM

We have identified an issue where team members who are assigned tip-eligible jobs are not receiving subsequent tips. While our team works to resolve this, we recommend toggling the job's tip eligibility, saving, and then toggling back. Once that has been done, Sellers can then update the existing timecards to have the correct tip eligibility.

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