Downgraded Performance: Open Tickets, Open Checks and Saved Carts

Our team has confirmed that the problem affecting Open Tickets, Open Checks, and Saved Cards has been addressed and the respective services are now operational.

Thank you for sticking with us today while our team worked on a fix to this disruption.

Our teams have reported that the disruption affecting Open Tickets, Open Checks, and Saved Carts, has started to stabilize. We will continue monitoring and will report again once services become fully operational.

We know how important it is for you and your business for our services to be fully operational. Thank you for your patience while this disruption is being addressed.

Thank you for continuing to bear with us while our engineers work on a solution for the ongoing issue with Open Checks for Square for Restaurants and Square KDS.

Update: Our engineering team has confirmed that Square Point of Sale Open Tickets and Square for Retail Saved Carts may also be impacted.

We’ll be back with more updates as we have them.

Thank you for continuing to bear with us while our engineers work on a solution for the ongoing issue with Open Checks for Square for Restaurants and Square KDS.
Update: Our engineering team have confirmed that Square Point of Sale Open Tickets and Square for Retail Saved Carts may also be impacted.
We’ll be back with more updates as we have them.

Our Engineering team is continuing to investigate the lagging issue impacting Sellers when using Open Checks with Square for Restaurants.
We will continue to report here as we receive new information.
Thank you again for your continued patience as our team works through this.

We are receiving confirmed reports that sellers are reporting a lag when using Open Checks in Square for Restaurants with RST and KDS.
We know how important service functionality is to your business and how detrimental disruptions can be.
Thank you for your continued patience while we work to resolve this.