Open Tickets Disruption

The disruption impacting Open Tickets and Open Checks has been resolved.

We know how important service functionality is to your business and how detrimental disruptions can be. Thank you for your continued patience while we worked to resolve this issue.

Our engineering team continues to track how Open Tickets and Open Checks behave to make sure they remain working as expected. Sellers using this feature may still experience delays or degraded performance. We will be back with updates as they occur. Thank you for your patience.

At this time, engineers were able to stabilize the disruption affecting Open Tickets and Open Checks. They are still in the process of investigating the root cause. We will continue monitoring and be back here for updates as they occur. Thank you for sticking with us during this process.

We are currently experiencing a disruption that is impacting the ability to update, or close open tickets on Square for Restaurants and Square Point of Sale. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.