Outage in Square
Phone Support: Higher Than Expected Wait Times
Resolved Minor
July 06, 2026 - Started 12 days ago
- Lasted 7 days
Incident Report
Summary AI Generated
Square's phone support experienced higher than expected wait times due to an unusually high volume of onboarding and setup-related inquiries. The incident lasted approximately 7 days and affected customers seeking live phone assistance. Square directed affected users to self-service resources including their Help Center and online guides while the team worked to manage the increased demand.
We are currently receiving a high volume of inquiries related to onboarding and setup, which may result in longer wait times when calling support.
We apologize for the inconvenience and appreciate your patience as our team works to assist customers as quickly as possible. If your request is urgent, we also encourage you to visit our Help Center and online guides for additional support.
Create Square account: https://squareup.com/jp/ja/townsquare/create-account
Compare Square Hardware: https://squareup.com/jp/ja/hardware/compare
Onboarding FAQ Square: https://squareup.com/help/jp/ja/article/5682-account-on-boarding-assessment-faqs
Latest Updates ( sorted recent to last )
IDENTIFIED
12 days ago - at 07/07/2026 01:30AM
We are currently receiving a high volume of inquiries related to onboarding and setup, which may result in longer wait times when calling support.
We apologize for the inconvenience and appreciate your patience as our team works to assist customers as quickly as possible. If your request is urgent, we also encourage you to visit our Help Center and online guides for additional support.
Create Square account: https://squareup.com/jp/ja/townsquare/create-account
Compare Square Hardware: https://squareup.com/jp/ja/hardware/compare
Onboarding FAQ Square: https://squareup.com/help/jp/ja/article/5682-account-on-boarding-assessment-faqs
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