Square Outage History

Square experienced a service disruption lasting 1.9 hours where digital wallet tap payments were being declined at card readers, with customers seeing errors like "This card is not accepted" or "Insert or use another card." The issue was initially reported to affect Apple Pay, Google Pay, and Samsung Pay, but was later narrowed down to specifically impact Samsung Pay transactions. Customers were able to work around the issue by using physical cards to tap, insert, or swipe, or by using alternative digital wallets like Apple Pay or Google Pay.

Square experienced degraded performance for Instant Transfers to debit cards due to a third-party banking partner disruption, causing increased transfer failures for sellers. The incident lasted 17.8 hours and affected users' ability to complete instant transfers to their debit cards. Square provided a workaround for affected sellers to link a VISA debit card from a different banking institution and retry their transfers while recovery was underway.

Square experienced a service disruption that impacted some eftpos payments for 1.4 hours. The engineering team actively worked on resolving the payment processing issues. The incident was classified as minor and has been resolved.

Square experienced a service disruption that impacted some of their services for 21 minutes. The engineering team actively worked on resolving the issue during this time. The incident was classified as minor and has since been addressed.

Square experienced a service disruption that impacted some of their services for 1.5 hours. The engineering team actively worked on resolving the issue during this time. The incident was classified as minor and has since been resolved.

Square experienced a payment acceptance disruption in Japan affecting QUICPay and iD payment methods starting at 6:14pm JST, caused by an issue with a partner company. The incident impacted businesses' ability to process these specific payment types for 18 minutes before being resolved.

Square experienced a service disruption that impacted some of their services for approximately 1.4 hours. The engineering team actively worked on the issue and released a fix, with impacted services beginning to return to full functionality. The incident was resolved and services were restored to normal operation.

Square experienced a 5.1-hour disruption affecting Android Point of Sale users on versions 6.97 or 6.98, preventing them from adding tips to the final portion of split transactions while still allowing tips on the first split. The issue was resolved with a software fix, and services returned to full functionality with the engineering team monitoring the restoration.

Square experienced a 13.2-hour disruption where some sellers faced delays in receiving their nightly settlement transfers due to an industry-wide banking issue affecting multiple financial institutions. The problem impacted sellers' expected daily fund transfers to their bank accounts. Square resolved the issue with affected transfers expected to arrive in sellers' accounts by end of day.

Square experienced a service disruption that impacted some of their services for 15 minutes. The engineering team actively worked on resolving the issue during this time. The incident was classified as minor and affected business operations that rely on Square's services.