Outage in Squiz

DXP - Component content changes not showing in Admin

Resolved Minor
August 22, 2024 - Started 4 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are aware of an incident affecting DXP customers when making changes when editing components, causing the updates not to appear in the admin interface. We are currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/22/2024 07:41AM

This update should be out as the latest patch.
Feel free to get in touch at support@squiz.net if you see any further issues.

MONITORING 4 months ago - at 08/22/2024 03:29AM

The proposed patch has now been pushed into the release cycle.
Next update here will be posted once this is complete.

MONITORING 4 months ago - at 08/22/2024 03:23AM

We have further tested the patch in question and are looking to release to more test sites.

MONITORING 4 months ago - at 08/22/2024 03:08AM

We have gone through a new stage of testing with no issues to the solution so far.

MONITORING 4 months ago - at 08/22/2024 02:51AM

Further testing of a proposed solution are underway and we are awaiting more positive results before pushing.

MONITORING 4 months ago - at 08/22/2024 02:31AM

We are looking at a possible solution and are being sure to test all facets to ensure a safe fix.

MONITORING 4 months ago - at 08/22/2024 02:14AM

We are continuing to work on implementing a fix to compile previews into the component directories.

MONITORING 4 months ago - at 08/22/2024 01:54AM

We are continuing to implement a solution that we believe will fix the issue.

MONITORING 4 months ago - at 08/22/2024 01:36AM

We are continuing to implement a solution that we believe will fix the issue.

MONITORING 4 months ago - at 08/22/2024 01:10AM

We have identified the issue and have deployed a fix to customers who have reported an impact. We will be deploying the fix to remaining customers soon. If you are affected and wish to be prioritised to have the fix deployed, please contact Squiz.

MONITORING 4 months ago - at 08/22/2024 01:08AM

We identified an issue and applied patches to all known instances. We are currently monitoring the outcome of the patch.

INVESTIGATING 4 months ago - at 08/22/2024 12:51AM

We are aware of an incident affecting DXP customers when making changes when editing components, causing the updates not to appear in the admin interface. We are currently investigating the issue.

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