Squiz DXP Funnelback degraded performance

We are pleased to confirm that the previously reported issue affecting the performance of our UK Funnelback DXP system has been successfully resolved.
Our team closely monitored the situation, and were able to apply a fix for the issue, which led to significant improvements in performance.
We will continue to keep a watchful eye on the system to ensure optimal performance and stability. We appreciate your patience and understanding during this time and apologise for any inconvenience caused.

A post mortem will be made available on https://status.squiz.cloud/ in the coming days.

We continue to monitor the situation and will confirm resolution as soon as possible.

Customers are now confirming that services are recovering and performing as expected.
Our team continues to monitor the situation closely to ensure everything remains stable.

We are still seeing service improvements in some areas of our Funnelback search performance.
We'll continue to monitor the situation and look to confirm resolution when possible.

We are noting sustained improvements in Funnelback search performance.
We will maintain close monitoring of the situation and will provide confirmation of resolution as soon as it is feasible.

We are now beginning to see service improvements in our Funnelback search performance.
We'll continue to monitor the situation and look to confirm resolution when possible.

Our engineering team has identified an issue with the DXP Funnelback and is in the process of implementing a resolution.

We are continuing to investigate the situation and our engineers are working to find the root cause of this issue.

Squiz monitoring has detected a degradation of service impacting some Funnelback DXP customers in the UK only.

Some customers are experiencing slow response times and/or timeouts.

We are currently working to find the root cause of this issue.

A further update will be provided via https://status.squiz.cloud in 15 minutes, or earlier if the situation or information changes.