Outage in Squiz

DXP 6.61.0 Safe Edit Issue causing error 500 for Public users

Resolved Major
April 02, 2025 - Started 30 days ago - Lasted about 8 hours
Official incident page

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Outage Details

Squiz has been made aware of an error affecting customers on the latest version of DXP has caused an error when assets have been placed into safe edit where it will cause an error 500 on trying to access the asset in question. Squiz is working on Rolling back affected clients now.
Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 04/02/2025 01:40PM

Dear Customers,

Following an extended period of monitoring, we are pleased to confirm that this issue has now been resolved.

We appreciate your patience and understanding during this time and apologise for any inconvenience caused.

A post mortem will be made available on https://status.squiz.cloud/ in the coming days.

MONITORING 30 days ago - at 04/02/2025 12:26PM

We are continuing to monitor for any outstanding issues. A further update will be provided once the rollback has been completed.

MONITORING 30 days ago - at 04/02/2025 10:58AM

We are continuing to see recovery for more affected customers and believe we are nearing resolution.
We are continuing to be vigilant for any further issues.

MONITORING 30 days ago - at 04/02/2025 09:10AM

We are continuing to progress with the rollback of the changes. We are continuing to see recovery for some affected customers. We are actively checking reported outages for recovery and are continuing to monitor for developments.

MONITORING 30 days ago - at 04/02/2025 08:07AM

Rollback of the changes continues, and we are now seeing recovery for some affected customers. We are actively checking reported outages for recovery and are continuing to monitor for developments.

MONITORING 30 days ago - at 04/02/2025 07:36AM

Deployment of the rollback is now underway. We will continue to monitor for any issues during the deployment.

MONITORING 30 days ago - at 04/02/2025 07:18AM

We are continuing to work on the rollback to resolve the issues.

MONITORING 30 days ago - at 04/02/2025 06:46AM

We are continuing to work on rolling back the changes and are continuing to monitor the situation.

MONITORING 30 days ago - at 04/02/2025 06:18AM

We have Begun rolling back clients with the affected version of DXP and have begun monitoring them to see if there are any further issues.

IDENTIFIED 30 days ago - at 04/02/2025 05:53AM

We are now implementing a Rollback for the affected version of DXP.
We will have another update ready once the operation is complete.

IDENTIFIED 30 days ago - at 04/02/2025 05:38AM

Squiz are continuing to work on a Fix for this issue and will implement a fix as soon as we have positive test results.

INVESTIGATING 30 days ago - at 04/02/2025 05:25AM

We are continuing to investigate this issue.

INVESTIGATING 30 days ago - at 04/02/2025 05:25AM

Squiz has been made aware of an error affecting customers on the latest version of DXP has caused an error when assets have been placed into safe edit where it will cause an error 500 on trying to access the asset in question.
Squiz is working on Rolling back affected clients now.

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