Outage in Squiz

UK DXP Funnelback Customers - Service Degradation

Resolved Major
March 26, 2025 - Started 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Squiz has detected a degradation of service impacting some Funnelback DXP customers in the UK only. Some customers may experience slow response and or degraded service. We are working to mitigate this problem. More updates to follow shortly. A further update will be provided via https://status.squiz.cloud in 15 minutes, or earlier if the situation or information changes.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/26/2025 04:12PM

The issue has been addressed, and services are fully restored.
We will continue to monitor system performance, but the incident has now been resolved.
A Post-Incident Review (PIR) will be available in the coming days.

MONITORING 2 months ago - at 03/26/2025 01:55PM

Our engineers continue to monitor the situation, as we see signs of recovery.

MONITORING 2 months ago - at 03/26/2025 01:20PM

We've started to see improvements in search functionality as we continue to monitor the situation.

IDENTIFIED 2 months ago - at 03/26/2025 12:53PM

Our engineers are continuing to work through the current incident and are actively testing solutions to resolve the issue.

IDENTIFIED 2 months ago - at 03/26/2025 12:24PM

Our engineers have identified a potential source of the issue and are working on implementing a fix.

INVESTIGATING 2 months ago - at 03/26/2025 12:08PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 03/26/2025 11:57AM

Squiz has detected a degradation of service impacting some Funnelback DXP customers in the UK only.
Some customers may experience slow response and or degraded service.
We are working to mitigate this problem. More updates to follow shortly.
A further update will be provided via https://status.squiz.cloud in 15 minutes, or earlier if the situation or information changes.

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