Squiz DXP Funnelback degraded performance

We are pleased to confirm that the performance of our UK Funnelback DXP system has been restored.
Our team were able to apply a fix for the issue, which led to significant improvements in performance.

We appreciate your patience and understanding during this time and apologise for any inconvenience caused.
We'll continue to monitor the situation and be quick to provide updates where necessary.

A post mortem will be made available on https://status.squiz.cloud/ in the coming days.

We are now beginning to see service improvements in our Funnelback search performance after implementing a fix.
We'll continue to monitor the situation and look to confirm resolution when possible.

Our engineering team has identified an issue with the DXP Funnelback and is in the process of implementing a resolution.

Squiz monitoring has detected a degradation of service impacting some Funnelback DXP customers in the UK only.

Some customers are experiencing slow response times and/or timeouts.

We are currently working to find the root cause of this issue.

A further update will be provided via https://status.squiz.cloud in 15 minutes, or earlier if the situation or information changes.