Outage in Staffbase

[App/Intranet] - Customers with apps on the German system may experience issues with logging into their apps via SSO

Resolved Major

November 04, 2024 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified the root cause and will now take steps to reenable the SSO login for all customers on the German system. We will update you as soon as the necessary changes take place. To check which system your application is hosted on, go to Studio > Settings > API Access and review the tag next to the title.

Components affected

Staffbase Common Features

Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 11/04/2024 11:56AM

The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

IDENTIFIED about 2 months ago - at 11/04/2024 09:35AM

We have identified the root cause and will now take steps to reenable the SSO login for all customers on the German system. We will update you as soon as the necessary changes take place.

To check which system your application is hosted on, go to Studio > Settings > API Access and review the tag next to the title.

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