Service Disruption - Global - Drag and Drop Email Wizard

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

This issue has now been resolved. Email templates can now be created and updated via the new Drag & Drop Email wizard.

Our Engineers will continue to monitor for any issues.

Engineers are performing final validation of a fix before a wider rollout is initiated.

We would like to confirm again that this issue only impacts editing and creation of email templates via the new drag & drop email wizard.

Email sending is not impacted for emails using existing templates.

The classic email wizard remains unaffected by this issue.

- Next update expected within the next 2hrs, or as warranted by a change of events.

The issue has been identified and StarRez engineers are currently implementing a fix.

Once complete, StarRez will begin rolling this out to all customers sites.

- Next update expected within 2hrs, or as warranted by a change of events.

StarRez is aware of an issue with the drag and drop email wizard that is preventing templates from being edited, or new templates from being added.
Any previously existing templates will continue to work as expected.

- Engineers are actively working to remediate the issue.
- Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team