Outage in StarRez

Service Disruption - THD authentication issue

Resolved Minor

March 04, 2026 - Started 5 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue affecting Single Sign-On (SSO) authentication. Users may experience difficulties logging in via SSO. - Engineers are actively working to remediate the issue. - Next update expected within 60 minutes, or as warranted by a change of events.

Components affected

StarRez Housing Director Cloud

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 03/04/2026 06:34PM

This incident has been resolved.

MONITORING 5 days ago - at 03/04/2026 04:13PM

Engineers have remediated the issue.
We will continue to monitor and will close this incident out once stability has been confirmed.

INVESTIGATING 5 days ago - at 03/04/2026 04:02PM

We are continuing to investigate this issue.

INVESTIGATING 5 days ago - at 03/04/2026 03:59PM

We are currently investigating an issue affecting Single Sign-On (SSO) authentication. Users may experience difficulties logging in via SSO.

- Engineers are actively working to remediate the issue.
- Next update expected within 60 minutes, or as warranted by a change of events.

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