Outage in Stonly

AI Chatbot not returning responses

Resolved Minor

September 12, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Our AI Chatbot will not return answers in cases where guided answer should be used as a response.

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 09/12/2024 01:26PM

A fix has been implemented and the issue is now resolved.

IDENTIFIED 3 months ago - at 09/12/2024 12:40PM

We've identified the problem and are working on a resolution

INVESTIGATING 3 months ago - at 09/12/2024 12:40PM

Our AI Chatbot will not return answers in cases where guided answer should be used as a response.

Latest Stonly outages

Stonly customers KB's partially unavaliable - 10 days ago

Knowledgebase search issues - about 2 months ago

Slow loading times and intermittent service unavailability for widgets and knowledgebases - about 2 months ago

Content unavailable with "Access restricted" error - 2 months ago

Contact Form delivery delayed - 7 months ago

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