Outage in Stonly

Content unavailable with "Access restricted" error

Resolved Major
October 18, 2024 - Started 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We're identified an incident with one of our API servers affecting ability to display or edit guides in some cases. Since identifying the issue, the problematic server was disabled to restore full functionality.
Components affected
Stonly Widget Stonly Editor
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/18/2024 01:12PM

We've confirmed all systems are stable now. This incident is now resolved.

MONITORING 2 months ago - at 10/18/2024 12:57PM

We've disabled the problematic API node and are monitoring the situation.

INVESTIGATING 2 months ago - at 10/18/2024 12:56PM

We're identified an incident with one of our API servers affecting ability to display or edit guides in some cases.
Since identifying the issue, the problematic server was disabled to restore full functionality.

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