Outage in Stonly
Platform outage
Resolved MajorIncident Report
Summary AI Generated
Stonly experienced a major 6.4-hour outage caused by a cloud provider network issue, resulting in 504 Gateway Timeout errors across the customer knowledge base, website, and editor. The team escalated to their cloud provider, implemented a workaround, and progressively restored services — beginning with stonly.com-hosted content before addressing custom domain knowledge bases. The incident was fully resolved on July 16, 2026.
We're currently investing an issue with Stonly not loading and returning 504 Gateway Timeout error.
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 07/16/2026 02:25PM
This incident has been resolved.
MONITORING
11 days ago - at 07/16/2026 10:43AM
We've implemented a workaround. Things are working as expected and we continue to monitor the situation.
IDENTIFIED
11 days ago - at 07/16/2026 08:48AM
We were able to restore access to content hosted via stonly.com and it's subdomains. We're still evaluating how to restore access to knowledge bases hosted under custom domains.
IDENTIFIED
11 days ago - at 07/16/2026 08:42AM
We're rolling back the workaround, restoring our services one after another
IDENTIFIED
11 days ago - at 07/16/2026 08:32AM
While we're working on resolving the underlying issue, we're actively working on implementing a workaround that should bring us back in the next 20 minutes
INVESTIGATING
11 days ago - at 07/16/2026 08:17AM
The issue seems to be our cloud provider network problem.
We've escalated the issue to their support and are trying to build a temporary workaround to restore services in parallel.
INVESTIGATING
11 days ago - at 07/16/2026 08:02AM
We're currently investing an issue with Stonly not loading and returning 504 Gateway Timeout error.
Latest Stonly outages
AI Answers partial outage - about 2 months ago
Guide Summary generation and AI Agent assist issues - about 2 months ago
Intermittent guide loading timeouts - 3 months ago
Intermittent platform outages - 3 months ago
Performance degradation on KBs and Guides - 3 months ago
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