Outage in Stonly
Guide Summary generation and AI Agent assist issues
Resolved MinorIncident Report
Summary AI Generated
Stonly experienced issues with guide summary generation failing and AI Agent assist returning errors, affecting users' ability to generate content summaries and receive AI assistance. The incident lasted 50.6 hours, during which the team implemented mitigations that restored AI Agent assist functionality and worked to resolve the guide summary problems and process the accumulated backlog. The incident was fully resolved with all services restored to normal operation.
We are investigating an issue with guide summaries not being generated and AI Agent assist returning errors.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 06/05/2026 10:45AM
This incident has been resolved.
MONITORING
4 days ago - at 06/05/2026 10:45AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
6 days ago - at 06/03/2026 09:19AM
We've identified and issue and put some mitigations in place.
AI AGent assist is now fully functional.
We're working on resolving the guide summary issue and process the backlog of jobs to process.
INVESTIGATING
6 days ago - at 06/03/2026 08:12AM
We are investigating an issue with guide summaries not being generated and AI Agent assist returning errors.
Latest Stonly outages
Intermittent guide loading timeouts - about 1 month ago
Intermittent platform outages - about 1 month ago
Performance degradation on KBs and Guides - about 1 month ago
Due to service provider networking issues, Automation and Segment integration is down - about 1 month ago
Problem with the Guide publish functionality - 2 months ago
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