Outage in Stonly
AI Answers partial outage
Resolved MinorIncident Report
Summary AI Generated
Stonly experienced a partial outage of their AI Answers feature due to an elevated number of errors caused by an ongoing infrastructure scan. The issue was resolved by blocking the problematic traffic that was interfering with the service. The incident lasted 26 minutes and error rates returned to normal levels.
We're investigating an elevated number of AI Answers errors
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/09/2026 04:08PM
This incident has been resolved.
MONITORING
2 days ago - at 06/09/2026 04:01PM
We've identified the source of errors to be related to ongoing scan on our infrastructure. We've blocked the offending traffic and our error rates are back to normal. We continue monitoring the case.
INVESTIGATING
2 days ago - at 06/09/2026 03:43PM
We're investigating an elevated number of AI Answers errors
Latest Stonly outages
Guide Summary generation and AI Agent assist issues - 9 days ago
Intermittent guide loading timeouts - about 1 month ago
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Performance degradation on KBs and Guides - about 1 month ago
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