Outage in Stonly

Slow loading times and intermittent service unavailability for widgets and knowledgebases

Resolved Major
October 29, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Need to monitor Stonly outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Stonly, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating an increased load on our systems causing slow load times and occasional failure to load knowledgebases and widgets
Components affected
Stonly Widget Stonly customers KB
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/29/2024 10:34AM

The issue is now fully resolved.

We've determined that due to an unusual spike of traffic, our servers became overloaded at 8:59 UTC. Our monitoring caught the issue and scaling mechanisms kicked in, but due to large volume of traffic it took until 9:18 UTC to fully recover from the situation.
Between those times, Knowledgebases and guides could occasionally fail to load, or load slower than normally.

As next steps, we'll be reviewing our server capacity, reviewing our autoscaling mechanisms and thresholds, to be able to serve similar traffic spike's without interruptions.

MONITORING about 2 months ago - at 10/29/2024 09:25AM

The platform is stable now under traffic, we keep monitoring the situation

INVESTIGATING about 2 months ago - at 10/29/2024 09:20AM

We are investigating an increased load on our systems causing slow load times and occasional failure to load knowledgebases and widgets

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime