Slow loading times and intermittent service unavailability for widgets and knowledgebases

The issue is now fully resolved.

We've determined that due to an unusual spike of traffic, our servers became overloaded at 8:59 UTC. Our monitoring caught the issue and scaling mechanisms kicked in, but due to large volume of traffic it took until 9:18 UTC to fully recover from the situation.
Between those times, Knowledgebases and guides could occasionally fail to load, or load slower than normally.

As next steps, we'll be reviewing our server capacity, reviewing our autoscaling mechanisms and thresholds, to be able to serve similar traffic spike's without interruptions.

The platform is stable now under traffic, we keep monitoring the situation

We are investigating an increased load on our systems causing slow load times and occasional failure to load knowledgebases and widgets