Outage in Stonly

Problem with new release package

Resolved Major

January 19, 2026 - Started about 2 months ago - Lasted 26 minutes
Official incident page

Incident Report

After deplying new version of the application, we are observing some instability for some customers.

Components affected

Stonly Website Stonly Editor Stonly customers KB

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 01/19/2026 02:21PM

This incident has been resolved.

MONITORING about 2 months ago - at 01/19/2026 02:06PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 01/19/2026 02:02PM

We are rolling back to the previous version.

INVESTIGATING about 2 months ago - at 01/19/2026 01:57PM

After deplying new version of the application, we are observing some instability for some customers.

Latest Stonly outages

AI Answers not returning results - about 1 month ago

Guide updates not reflected in AI Bot answers - 3 months ago

Increased error rate for embedded guides - 4 months ago

General database performance degradation - 4 months ago

Stonly guides and Knowledge Bases unavailable - 4 months ago

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