Outage in Strata Cloud Manager by Palo Alto

SDWAN Incident in AMER2 (Hood)

Resolved Minor

May 31, 2025 - Started 11 months ago - Lasted about 19 hours
Official incident page

Incident Report

We are experiencing an issue with AMER2 (Hood), are actively investigating the cause, and will provide an update by 12 UTC. Customer Impact: Elements in AMER2 (Hood) regions will intermittently disconnect. Workaround: NA

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/01/2025 05:32AM

This incident has been resolved.

MONITORING 11 months ago - at 05/31/2025 11:16AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 05/31/2025 11:04AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 05/31/2025 10:59AM

We are experiencing an issue with AMER2 (Hood), are actively investigating the cause, and will provide an update by 12 UTC.

Customer Impact: Elements in AMER2 (Hood) regions will intermittently disconnect.

Workaround: NA

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