Outage in Strata Cloud Manager by Palo Alto

SDWAN Incident - Sugarloaf Region

Resolved Minor

June 10, 2025 - Started 10 months ago - Lasted 42 minutes
Official incident page

Incident Report

We are experiencing an issue with EMEA1 (Sugarloaf). We are actively investigating the cause and will provide an update by 01:00 PM UTC. Customer Impact: Elements in the EMEA1 (Sugarloaf) regions will intermittently disconnect to the controller. There will be no impact to the data path.

Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/10/2025 12:46PM

This incident has been resolved.

MONITORING 10 months ago - at 06/10/2025 12:31PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 months ago - at 06/10/2025 12:07PM

We are experiencing an issue with EMEA1 (Sugarloaf). We are actively investigating the cause and will provide an update by 01:00 PM UTC.

Customer Impact: Elements in the EMEA1 (Sugarloaf) regions will intermittently disconnect to the controller. There will be no impact to the data path.

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