SASE - CIE not syncing all users from On-Prem AD affecting users from connecting to GP.
Resolved
Major
June 30, 2025 - Started 10 months ago
- Lasted about 9 hours
Official incident page
Incident Report
The Engineering team has identified an issue, and we are working on the fix
We apologize for any inconvenience caused and sincerely appreciate your patience as we diligently work to resolve this matter.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/30/2025 11:14PM
This incident has been resolved.
MONITORING
10 months ago - at 06/30/2025 06:59PM
This issue only happened to "on-prem" AD (not Azure AD) incremental sync, and full sync is a workaround
MONITORING
10 months ago - at 06/30/2025 03:00PM
Workaround: Customers should perform a full sync.
INVESTIGATING
10 months ago - at 06/30/2025 02:22PM
The Engineering team has identified an issue, and we are working on the fix
We apologize for any inconvenience caused and sincerely appreciate your patience as we diligently work to resolve this matter.
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