Outage in Strata Cloud Manager by Palo Alto
Prisma SDWAN - VPN services connectivity issue
Resolved MajorIncident Report
Prisma SDWAN - VPN services in US region are currently experiencing degraded performance. Engineering is actively looking into the issue. Next update will be at 14:00 UTC
Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/07/2025 07:50AM
This incident has been resolved.
MONITORING
10 months ago - at 07/03/2025 10:08PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
10 months ago - at 07/03/2025 04:46PM
An external NTP server was identified as the root cause, and the issue has now been resolved. The Prisma SD-WAN auto-recovery has been enabled.
If you need to manually recover, please follow the steps below
To recover an affected branch, remove and re-attach the circuit label on each device interface individually, waiting 2 minutes between actions. If all branch sites connected to a data center are impacted, please contact the PaloAlto Networks support team.
INVESTIGATING
10 months ago - at 07/03/2025 01:05PM
Prisma SDWAN - VPN services in US region are currently experiencing degraded performance. Engineering is actively looking into the issue. Next update will be at 14:00 UTC
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