Outage in Strata Cloud Manager by Palo Alto

PAB India - Delay in processing browser events

Resolved Minor

July 21, 2025 - Started 9 months ago - Lasted about 3 hours
Official incident page

Incident Report

We're currently investigating increased delays in browser event processing. No data has been lost, and the information should appear in the console within a few minutes.

Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/21/2025 01:32PM

This incident has been resolved.

MONITORING 9 months ago - at 07/21/2025 12:35PM

User telemetry is back to nominal performance.
We continue to monitor.

MONITORING 9 months ago - at 07/21/2025 12:26PM

A fix has been implemented and we are seeing significant improvement.
We continue to monitor

IDENTIFIED 9 months ago - at 07/21/2025 11:08AM

A fix has been implemented.
Pending verification

IDENTIFIED 9 months ago - at 07/21/2025 10:35AM

The issue has been identified and the team is working on a fix

INVESTIGATING 9 months ago - at 07/21/2025 10:30AM

We continue to investigate.
All console and user functionality continues to function properly.
User telemetry events are experiencing delays of up to 15 minutes before becoming available in the console.

INVESTIGATING 9 months ago - at 07/21/2025 10:21AM

We're currently investigating increased delays in browser event processing. No data has been lost, and the information should appear in the console within a few minutes.

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