Outage in Strata Cloud Manager by Palo Alto

Prisma Access - Auto-scaling / New onboarding / Dataplane Upgrades Degradation

Resolved Minor

August 02, 2025 - Started 9 months ago - Lasted 6 days
Official incident page

Incident Report

Prisma Access is currently experiencing an issue on mobile users gateway auto-scaling, new onboarding and dataplane upgrades. We are actively working on this issue and will provide another update by August 2nd 06:00 UTC with further details. Customer Impact Some mobile users may experience unstable connectivity to Prisma Access due to auto-scaling failures. This degradation may impact new onboarding and dataplane upgrades scheduled at the time of this incident. The data plane traffic across the existing instances is NOT affected. Workaround Users can try connecting to other regions.

Components affected

Strata Cloud Manager by Palo Alto Luxembourg Strata Cloud Manager by Palo Alto India South Strata Cloud Manager by Palo Alto Netherlands South Strata Cloud Manager by Palo Alto Andorra Strata Cloud Manager by Palo Alto Spain Central Strata Cloud Manager by Palo Alto Cambodia Strata Cloud Manager by Palo Alto Croatia Strata Cloud Manager by Palo Alto US Northeast Strata Cloud Manager by Palo Alto US Central Strata Cloud Manager by Palo Alto Australia Southeast Strata Cloud Manager by Palo Alto Italy Strata Cloud Manager by Palo Alto Slovakia Strata Cloud Manager by Palo Alto Bolivia Strata Cloud Manager by Palo Alto Romania Strata Cloud Manager by Palo Alto Ecuador Strata Cloud Manager by Palo Alto Lithuania Strata Cloud Manager by Palo Alto Pakistan West Strata Cloud Manager by Palo Alto Bahrain Strata Cloud Manager by Palo Alto US East Strata Cloud Manager by Palo Alto Netherlands Central Strata Cloud Manager by Palo Alto Austria Strata Cloud Manager by Palo Alto France North Strata Cloud Manager by Palo Alto Slovenia Strata Cloud Manager by Palo Alto Australia East Strata Cloud Manager by Palo Alto Colombia Strata Cloud Manager by Palo Alto Poland Strata Cloud Manager by Palo Alto Kenya Strata Cloud Manager by Palo Alto Saudi Arabia Strata Cloud Manager by Palo Alto Ukraine Strata Cloud Manager by Palo Alto Brazil East Strata Cloud Manager by Palo Alto Mexico Central Strata Cloud Manager by Palo Alto Turkey Strata Cloud Manager by Palo Alto Sri Lanka Strata Cloud Manager by Palo Alto Belarus Strata Cloud Manager by Palo Alto US West Central Strata Cloud Manager by Palo Alto South Africa West Strata Cloud Manager by Palo Alto Venezuela Strata Cloud Manager by Palo Alto Hong Kong Strata Cloud Manager by Palo Alto Finland Strata Cloud Manager by Palo Alto Pakistan West (II) Strata Cloud Manager by Palo Alto Spain East Strata Cloud Manager by Palo Alto Canada East Strata Cloud Manager by Palo Alto Senegal Strata Cloud Manager by Palo Alto France South Strata Cloud Manager by Palo Alto Germany South Strata Cloud Manager by Palo Alto US Central West Strata Cloud Manager by Palo Alto US Northwest Strata Cloud Manager by Palo Alto South Africa Central Strata Cloud Manager by Palo Alto Israel Strata Cloud Manager by Palo Alto Japan South Strata Cloud Manager by Palo Alto Australia South Strata Cloud Manager by Palo Alto Hungary Strata Cloud Manager by Palo Alto Nigeria Strata Cloud Manager by Palo Alto Bangladesh Strata Cloud Manager by Palo Alto US West Strata Cloud Manager by Palo Alto Germany Central Strata Cloud Manager by Palo Alto Czech Republic Strata Cloud Manager by Palo Alto Uzbekistan Strata Cloud Manager by Palo Alto Pakistan South Strata Cloud Manager by Palo Alto Jordan Strata Cloud Manager by Palo Alto Mexico West Strata Cloud Manager by Palo Alto Brazil Central Strata Cloud Manager by Palo Alto Kazakhstan Strata Cloud Manager by Palo Alto Guatemala Strata Cloud Manager by Palo Alto Moldova Strata Cloud Manager by Palo Alto Philippines Strata Cloud Manager by Palo Alto Greece Strata Cloud Manager by Palo Alto Norway Strata Cloud Manager by Palo Alto US South Strata Cloud Manager by Palo Alto Monaco Strata Cloud Manager by Palo Alto Germany North Strata Cloud Manager by Palo Alto Switzerland Strata Cloud Manager by Palo Alto Sweden Strata Cloud Manager by Palo Alto Kuwait Strata Cloud Manager by Palo Alto Malaysia Strata Cloud Manager by Palo Alto US Southeast Strata Cloud Manager by Palo Alto Costa Rica Strata Cloud Manager by Palo Alto Myanmar Strata Cloud Manager by Palo Alto Denmark Strata Cloud Manager by Palo Alto Taiwan Strata Cloud Manager by Palo Alto Uruguay Strata Cloud Manager by Palo Alto Panama Strata Cloud Manager by Palo Alto Ghana Strata Cloud Manager by Palo Alto Belgium Strata Cloud Manager by Palo Alto Ireland Strata Cloud Manager by Palo Alto Brazil South Strata Cloud Manager by Palo Alto UK Strata Cloud Manager by Palo Alto South Korea Strata Cloud Manager by Palo Alto Japan Central Strata Cloud Manager by Palo Alto New Zealand Strata Cloud Manager by Palo Alto US Southwest Strata Cloud Manager by Palo Alto Peru Strata Cloud Manager by Palo Alto Canada Central Strata Cloud Manager by Palo Alto Chile Strata Cloud Manager by Palo Alto Argentina Strata Cloud Manager by Palo Alto Liechtenstein Strata Cloud Manager by Palo Alto Thailand Strata Cloud Manager by Palo Alto India West Strata Cloud Manager by Palo Alto Paraguay Strata Cloud Manager by Palo Alto Singapore Strata Cloud Manager by Palo Alto Uganda Strata Cloud Manager by Palo Alto Russia Central Strata Cloud Manager by Palo Alto United Arab Emirates Strata Cloud Manager by Palo Alto India North Strata Cloud Manager by Palo Alto Vietnam Strata Cloud Manager by Palo Alto Latvia Strata Cloud Manager by Palo Alto Russia Northwest Strata Cloud Manager by Palo Alto Indonesia Strata Cloud Manager by Palo Alto Bulgaria Strata Cloud Manager by Palo Alto Papua New Guinea Strata Cloud Manager by Palo Alto US North Central Strata Cloud Manager by Palo Alto Egypt Strata Cloud Manager by Palo Alto Portugal Strata Cloud Manager by Palo Alto Canada West

Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/07/2025 04:33PM

This incident has been resolved.

MONITORING 9 months ago - at 08/02/2025 05:58AM

A fix has been implemented, and we are monitoring the result.

If you still face any issues, please open a support case.

IDENTIFIED 9 months ago - at 08/02/2025 04:08AM

Prisma Access is currently experiencing an issue on mobile users gateway auto-scaling, new onboarding and dataplane upgrades. We are actively working on this issue and will provide another update by August 2nd 06:00 UTC with further details.

Customer Impact
Some mobile users may experience unstable connectivity to Prisma Access due to auto-scaling failures. This degradation may impact new onboarding and dataplane upgrades scheduled at the time of this incident.
The data plane traffic across the existing instances is NOT affected.

Workaround
Users can try connecting to other regions.

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