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Outage in Strata Cloud Manager by Palo Alto

Prisma SDWAN Incident - Hood Region

Resolved Minor
September 17, 2025 - Started 7 months ago - Lasted about 13 hours
Official incident page

Incident Report

Prisma SDWAN UI and API are experiencing degraded performance in the AMER2 (Hood) region. Our engineering oncall is investigating. We will share the next update by 4:00 PM UTC
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/18/2025 03:50AM

This incident has been resolved.

MONITORING 7 months ago - at 09/17/2025 03:23PM

We are continuing to monitor for any further issues.

MONITORING 7 months ago - at 09/17/2025 03:22PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 09/17/2025 03:08PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 months ago - at 09/17/2025 03:01PM

Prisma SDWAN UI and API are experiencing degraded performance in the AMER2 (Hood) region. Our engineering oncall is investigating. We will share the next update by 4:00 PM UTC

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