Outage in Strata Cloud Manager by Palo Alto
Prisma Access (China): Maintenance Dataplane Upgrade scheduled on Oct 24th (Canary) & Oct 31st (Full)
Resolved MinorIncident Report
To ensure seamless service and prevent potential disruptions caused by enabled TLS 1.3 sessions, as well as to resolve known slow packet buffer leaks, we will be upgrading all Prisma Access environments to a new version that includes critical fixes and optimizations.
Canary Region upgrade on Oct 24th: China North West
Full Region upgrade on Oct 31st: China North
Thank you for your understanding and cooperation during this time and if you wish to change the canary region or have further questions then please reach out to your Palo Alto Networks account team, the customer success team, or the support team.
Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 11/01/2025 04:30AM
We have completed Dataplane upgrade of canary location: "China North West" and "China North", please verify connectivity and functionality and open a support case if you run into issues.
IDENTIFIED
6 months ago - at 10/24/2025 09:48PM
We have completed Dataplane upgrade of canary location: "China North West", please verify connectivity and functionality and open a support case if you run into issues.
IDENTIFIED
7 months ago - at 10/06/2025 07:35AM
To ensure seamless service and prevent potential disruptions caused by enabled TLS 1.3 sessions, as well as to resolve known slow packet buffer leaks, we will be upgrading all Prisma Access environments to a new version that includes critical fixes and optimizations.
Canary Region upgrade on Oct 24th: China North West
Full Region upgrade on Oct 31st: China North
Thank you for your understanding and cooperation during this time and if you wish to change the canary region or have further questions then please reach out to your Palo Alto Networks account team, the customer success team, or the support team.
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