Outage in Strata Cloud Manager by Palo Alto

Prisma Access - Auto-scaling / New onboarding performance degradation

Resolved Minor

November 15, 2025 - Started 5 months ago - Lasted about 4 hours
Official incident page

Incident Report

Customer Impact: Some mobile users may experience unstable Prisma Access connectivity due to auto-scaling failures, which could also impact new onboarding activity. The data-plane traffic on existing instances remains unaffected.

Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/15/2025 04:55PM

This incident has been resolved.

IDENTIFIED 5 months ago - at 11/15/2025 04:15PM

Our Engineering team has identified the cause, and we are actively working on a fix.

INVESTIGATING 5 months ago - at 11/15/2025 12:58PM

Customer Impact:
Some mobile users may experience unstable Prisma Access connectivity due to auto-scaling failures, which could also impact new onboarding activity.

The data-plane traffic on existing instances remains unaffected.

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