Outage in Strata Cloud Manager by Palo Alto
Missing user information for customers using CIE with On-Premise Active Directory and with cross domain references
Resolved MinorIncident Report
Prisma Access customers using CIE with On-Prem AD and cross-domain references may see users missing post CIE full sync. The engineering team and the SRE team are actively working on addressing this issue. The next update will be shared by Nov 17 02:30 AM UTC.
Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/17/2025 01:55AM
Our Engineering team has resolved the issue.
If you continue to experience any problems, please open a ticket with our support team.
IDENTIFIED
5 months ago - at 11/16/2025 10:39PM
Prisma Access customers using CIE with On-Prem AD and cross-domain references may see users missing post CIE full sync. The engineering team and the SRE team are actively working on addressing this issue. The next update will be shared by Nov 17 02:30 AM UTC.
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